Terms & Conditions

3.1 Age Requirement

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years of age.

3.2 Legal Capacity

You represent that you have the legal capacity to enter into these Terms and comply with all applicable laws in your jurisdiction.

4.1 Account Creation

To use certain features of the Platform, you must create an account by providing:

• Accurate and complete registration information
• Valid contact number
• For Service Providers: business details, qualifications, and relevant documentation

4.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

5.1 AI-Powered Job Posting

Clients can:

• Interact with our AI chatbot to describe service needs or create shopping lists
• Post Jobs automatically generated by our AI based on conversations
• Specify location, budget, timeline, and other requirements
• Receive and review Bids from nearby Service Providers

5.2 AI-Powered Shopping Lists

Clients can:

• Create shopping lists through AI conversation
• Receive bids from nearby stores and shops
• Compare prices and offerings
• Select preferred sellers based on ratings, prices, and proximity

5.3 Bidding System

Service Providers can:

• Browse available Jobs in their service category and location
• Submit Bids with pricing, timeline, and service details
• Communicate with Clients through the Platform
• Receive acceptance or rejection notifications

6.1 Prohibited Activities

You agree NOT to:

General Prohibitions:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to the Platform
• Use automated systems (bots, scrapers) without permission
• Impersonate others or misrepresent your identity

For Clients:

• Post false, misleading, or fraudulent Jobs
• Refuse payment for completed services without valid reason
• Harass or abuse Service Providers
• Use the Platform to obtain free quotes without intent to hire

For Service Providers:

• Submit bids for services you cannot legally or competently provide
• Misrepresent qualifications, pricing, or capabilities
• Contact Clients outside the Platform to avoid fees
• Discriminate based on race, religion, gender, or other protected characteristics
• Abandon accepted Jobs without valid justification

6.2 Content Standards

All content you post must:

• Be accurate and truthful
• Comply with applicable laws
• Not contain offensive, abusive, or discriminatory language
• Not include spam, advertising, or promotional content (except in Bids)
• Respect the privacy and rights of others

7.1 Platform Role

7.2 Payment Processing

• Payments are processed through our or not our secure third-party payment processors
• Service Providers receive payment after successful service completion and Client approval with or without our platform
• Payment methods may include credit/debit cards, bank transfers, mobile wallets, and other options
• All payments are subject to applicable fees

7.3 Platform Fees

7.4 Refunds and Disputes

• Refund eligibility depends on service completion and satisfaction
• Disputes must be reported within 7 days of service completion
• We provide mediation services but final resolution is between parties
• Our decision in disputes is final and binding

8.1 Review System

• Clients and Service Providers can rate and review each other
• Reviews must be honest, fair, and based on actual experiences
• Reviews cannot contain offensive, defamatory, or inappropriate content
• We reserve the right to remove reviews that violate our policies

9.1 AI Assistance

Our AI chatbot:

• Helps create Job postings and shopping lists
• Provides matching recommendations
• Offers conversational support

9.2 AI Limitations

You acknowledge that:

• AI suggestions are not guaranteed to be accurate or complete
• Final decisions regarding Jobs and Bids are your responsibility
• AI matches are recommendations, not endorsements
• We are not liable for AI errors or misunderstandings

10.1 Location Data

By using location-based features, you consent to:

• Collection and use of your location data
• Sharing approximate location with nearby Service Providers
• Location-based matching and recommendations

11.1 Platform Ownership

All content, features, and functionality of the Platform are owned by NovaSync Dynamics Private Limited (Parent company of Sahoolat AI Product) and protected by copyright, trademark, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes.

12.1 External Links

The Platform may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

12.2 Payment Processors

Third-party payment processors have their own terms and privacy policies. Your use of payment services is subject to their terms.

14.1 Platform "As Is"

14.2 No Guarantee of Results

We do not guarantee:

• Availability, accuracy, or reliability of the Platform
• Quality, safety, or legality of Services or products
• Successful transactions or satisfactory outcomes

16.1 Informal Resolution

Before initiating formal proceedings, contact us at support@sahoolatai.com to resolve disputes informally.

16.2 Governing Law

These Terms are governed by the laws of Pakistan, without regard to conflict of law principles.

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform.

18.1 Termination by You

You may terminate your account at any time by:

• Using account deletion features in your settings
• Contacting us at support@sahoolatai.com