User Guidelines
Sahoolat AI - Safe & Trusted Platform
Website: sahoolatai.com
Last Updated: November 29, 2025
Introduction
Welcome to Sahoolat AI! Our platform connects clients with trusted service providers through AI-powered voice search technology. These User Guidelines are designed to create a safe, respectful, and productive environment for everyone.
By using Sahoolat AI, you agree to follow these guidelines. They apply to all interactions on our platform, including job postings, bids, communications, and transactions.
1. Community Standards
1.1 Respect & Professionalism
- Treat all users with respect, courtesy, and professionalism
- Use appropriate language in all communications
- Be patient and understanding with other users
- Value diversity and avoid discriminatory behavior
1.2 Honesty & Transparency
- Provide accurate information in your profile and communications
- Be truthful about your qualifications, skills, and experience
- Clearly communicate pricing, timelines, and expectations
- Disclose any potential conflicts of interest
1.3 Accountability
- Honor your commitments and agreements
- Communicate promptly if issues arise
- Take responsibility for your actions on the platform
- Resolve disputes in good faith
2. Guidelines for Clients
2.1 Creating Job Posts
- Provide clear, detailed descriptions of your service needs
- Set realistic budgets and timelines
- Include all relevant information (location, special requirements, etc.)
- Respond to clarifying questions from service providers
- Update or close job posts that are no longer needed
2.2 Evaluating Bids
- Review bids carefully before making a decision
- Consider provider ratings, reviews, and qualifications
- Ask questions to ensure the provider understands your needs
- Don't select providers based solely on the lowest price
2.3 Working with Providers
- Communicate clearly about expectations and requirements
- Provide necessary access, materials, or information
- Be available for questions during the service
- Pay promptly upon satisfactory completion
- Provide honest feedback through reviews
3. Guidelines for Service Providers
3.1 Profile & Qualifications
- Create a complete, accurate profile with relevant experience
- Upload valid certifications, licenses, and credentials
- Keep your profile and availability status updated
- Use a professional profile photo
- Highlight your specialties and areas of expertise
3.2 Submitting Bids
- Only bid on jobs you are qualified and able to complete
- Provide accurate pricing—avoid hidden fees
- Be realistic about timelines and deliverables
- Personalize your bids to show you understand the job
- Respond promptly to client inquiries
3.3 Delivering Services
- Arrive on time and prepared for the job
- Maintain professional conduct at all times
- Communicate proactively about progress or issues
- Complete work according to agreed specifications
- Clean up and leave the work area tidy
- Request feedback and ratings upon completion
4. Communication Guidelines
4.1 Platform Communication
- Use the Sahoolat AI messaging system for all job-related communication
- Keep conversations professional and focused on the job
- Respond to messages within 24 hours when possible
- Document important agreements in writing through the platform
4.2 Voice & Chat Etiquette
- Speak clearly and listen actively during voice interactions
- Be concise and respectful of others' time
- Avoid using offensive language or raising your voice
- Confirm understanding by summarizing key points
4.3 What NOT to Share
- Personal financial information (bank details, PINs, passwords)
- Government ID numbers unless required for verification
- Personal contact details to circumvent the platform
- Confidential information about other clients or providers
5. Safety & Security
5.1 Account Security
- Use a strong, unique password for your account
- Enable two-factor authentication if available
- Never share your login credentials with anyone
- Log out from shared or public devices
- Report any suspicious account activity immediately
5.2 Physical Safety
- Meet in safe, public locations when possible
- Inform someone you trust about your appointments
- Trust your instincts—cancel if something feels wrong
- Verify the identity of service providers before allowing entry to your home
- Keep emergency contacts accessible
5.3 Fraud Prevention
- Be wary of deals that seem too good to be true
- Never pay outside the Sahoolat AI platform
- Don't click on suspicious links or download unknown files
- Verify provider credentials and reviews before hiring
- Report any suspected fraud immediately
6. Payment Guidelines
6.1 For Clients
- Review pricing carefully before accepting a bid
- Agree on payment terms before work begins
- Pay through the Sahoolat AI platform for protection
- Release payment promptly upon satisfactory completion
- Dispute charges through proper channels if issues arise
6.2 For Service Providers
- Be transparent about all costs upfront
- Get written approval before any additional charges
- Issue receipts for completed work
- Understand and comply with platform fee structures
- Report payment issues through official support channels
7. Reviews & Ratings
7.1 Leaving Reviews
- Provide honest, fair, and constructive feedback
- Base reviews on actual experiences only
- Include specific details that help others make decisions
- Update reviews if issues are resolved
- Avoid personal attacks or offensive language
7.2 Review Integrity
- Never offer or accept payment for reviews
- Don't ask friends or family to post fake reviews
- Don't threaten negative reviews to get discounts
- Report suspicious or fraudulent reviews
8. Prohibited Activities
The following activities are strictly prohibited on Sahoolat AI:
Illegal Activities:
- Services that violate Pakistani law or international regulations
- Money laundering or financial fraud
- Sale of illegal goods or substances
- Human trafficking or exploitation
Harmful Conduct:
- Harassment, bullying, or threats
- Discrimination based on race, religion, gender, or other characteristics
- Hate speech or violent content
- Sexual harassment or inappropriate advances
Platform Abuse:
- Creating fake accounts or impersonating others
- Manipulating reviews or ratings
- Spamming or sending unsolicited promotions
- Attempting to circumvent platform fees
- Scraping data or using bots without permission
Fraudulent Behavior:
- Misrepresenting qualifications or credentials
- Providing false information in job posts or bids
- Accepting payment without delivering services
- Phishing or attempting to steal personal information
9. Reporting Violations
If you witness or experience any violation of these guidelines, please report it immediately:
How to Report:
- Use the "Report" button on user profiles, job posts, or messages
- Email our Trust & Safety team at safety@sahoolatai.com
- Call our support hotline for urgent matters: 051 5224568
- Use the in-app support chat for immediate assistance
All reports are confidential. We investigate every report and take appropriate action. You will not face retaliation for reporting violations in good faith.
10. Consequences of Violations
Violations of these guidelines may result in:
- Warning: First-time minor violations may receive a warning
- Temporary Suspension: Repeated or moderate violations may result in account suspension
- Permanent Ban: Serious or repeated violations will result in permanent account termination
- Legal Action: Illegal activities will be reported to appropriate authorities
- Financial Penalties: Fraudulent activities may result in forfeiture of earnings
We reserve the right to take any action we deem necessary to protect our community and platform.
11. Trust & Safety Measures
Sahoolat AI implements various measures to keep our community safe:
✓ Verified Profiles
Identity verification for service providers to ensure authenticity
✓ Secure Payments
Protected transactions through trusted payment processors
✓ AI Monitoring
Automated systems to detect suspicious activities
✓ Review System
Transparent ratings to help you make informed decisions
✓ 24/7 Support
Customer support available around the clock
✓ Data Encryption
Your personal information is protected with industry-standard encryption
12. Contact Information
For questions about these guidelines or to report issues:
Sahoolat AI Trust & Safety Team
General Support: support@sahoolatai.com
Safety Concerns: safety@sahoolatai.com
Website: sahoolatai.com
Address: Soan Garden Block B (46000), Islamabad, Pakistan
Phone: 051 5224568
Thank you for being a part of the Sahoolat AI community. Together, we can create a safe, trusted, and efficient platform for everyone.