Privacy Policy
Sahoolat AI
Website: sahoolatai.com
Last Updated: November 29, 2025
Introduction
Welcome to Sahoolat AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and AI-powered services.
By using Sahoolat AI, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
Account Information:
- Name, mobile number, device information including IP Address, model name, operating system version, national identity card
- Profile picture and bio
- Business information (for service providers/sellers)
- Payment information (to store and use for your secure process of debit/credit mechanism for application features)
Content and Communications:
- Job postings and requirements shared with our AI chatbot
- Shopping lists and purchase details
- Messages with our AI assistant
- Bids, proposals, and pricing information
- Reviews and ratings
- Customer service communications including in-app messaging's and calls history
Location Information:
- Your location (to match you with nearby service providers and sellers)
- Delivery addresses
- Service location preferences
1.2 Information Collected Automatically
Usage Data:
- Device information (type, operating system, browser)
- IP address and geolocation data
- Platform usage patterns and interactions
- Pages visited and features used
- Time spent on platform
- Clickstream data
Cookies and Tracking:
- Cookies, web beacons, and similar technologies
- Session identifiers
- Analytics data
1.3 Information from Third Parties
- Social media profile information (if you connect accounts)
- Payment verification from payment processors
- Identity verification data
- Public business information for service providers
2. How We Use Your Information
2.1 Core Service Operations
- AI Matching: Process your job requirements and shopping lists through our AI to match you with relevant service providers and sellers
- Bid Management: Facilitate the bidding process and communications between users and service providers
- Location Services: Connect you with nearby experts and shops based on your location
- Recommendations: Provide personalized suggestions using AI analysis
- Communication: Send notifications about bids, messages, and platform updates
2.2 Platform Improvement
- Analyze usage patterns to improve our AI algorithms for better user experience
- Conduct research and development on new features
- Test and troubleshoot platform functionality
- Generate anonymized analytics and insights
2.3 Security and Fraud Prevention
- Verify user identity and prevent fraud
- Protect against unauthorized access
- Enforce our terms of service
- Comply with legal obligations
2.4 Marketing and Communication
- Send promotional materials (with your consent)
- Provide customer support
- Respond to inquiries and requests
- Send transactional messages (order confirmations, bid notifications)
4. AI and Data Processing
4.1 AI-Powered Features
Our AI chatbot processes your conversations to:
- Understand your service or shopping requirements
- Extract relevant details for job postings
- Match you with appropriate providers and sellers
- Generate recommendations and suggestions
4.2 Data Training
We may use anonymized and aggregated data to:
- Train and improve our AI models
- Enhance matching algorithms
- Improve natural language understanding
- Optimize platform performance
Important: Individual user data is not used to train AI models that would expose your personal information to other users.
5. Data Retention
We retain your information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law or for legitimate business purposes
You can request deletion of your account and associated data at any time through your account settings or by contacting us.
6. Your Privacy Rights
6.1 Access and Portability
- Request a copy of your personal data
- Export your data in a portable format
6.2 Correction and Update
- Update your profile information anytime
- Correct inaccurate data
6.3 Deletion
- Request deletion of your account and data
- Some information may be retained for legal compliance
6.4 Opt-Out Rights
- Unsubscribe from marketing emails
- Disable non-essential cookies
- Limit location tracking
6.5 Data Processing Objection
- Object to certain data processing activities
- Restrict specific uses of your data
To exercise these rights, contact us at privacy@sahoolatai.com
7. Data Security
We implement industry-standard security measures:
- Encryption: Data encrypted in transit (SSL/TLS) and at rest
- Access Controls: Strict access limitations to personal data
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Trusted cloud hosting with robust security
- Employee Training: Staff trained on data protection practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
9. Children's Privacy
Sahoolat AI is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- Contact information notification to registered users
- Prominent notice on our platform
- Updated "Last Updated" date
Continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact Information
For privacy-related questions, concerns, or requests:
Sahoolat AI Privacy Team
Email: privacy@sahoolatai.com
Website: sahoolatai.com
Address: Soan Garden Block B (46000), Islamabad (Capital Territory) of Pakistan.
Data Protection Officer: [DPO Name/Contact if required in your jurisdiction]
14. Regional Privacy Rights
For EU/EEA Users (GDPR)
You have additional rights under the General Data Protection Regulation:
- Right to data portability
- Right to lodge complaints with supervisory authorities
- Right to withdraw consent at any time
Legal Basis for Processing:
- Contractual necessity (to provide services)
- Legitimate interests (platform improvement)
- Legal compliance
- Your consent (for marketing and optional features)
For California Users (CCPA)
Under the California Consumer Privacy Act, you have the right to:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Opt-out of the sale of personal information
- Access your personal information
- Request deletion of personal information
- Non-discrimination for exercising your rights
We do not sell your personal information.
For Pakistan Users
We comply with applicable Pakistani data protection laws and regulations, including any sector-specific requirements.
15. Consent
By using Sahoolat AI, you consent to:
- Collection and use of your information as described
- Processing of your data by our AI systems
- Sharing of your information with service providers and sellers as necessary for platform operations
- Use of cookies and tracking technologies
You may withdraw consent at any time by discontinuing use of the platform or contacting us to delete your account.
Thank you for trusting Sahoolat AI with your information. We are committed to protecting your privacy while delivering innovative AI-powered services.